What is your shipping timeframe?

1. As the owner of this independently owned and operated business, I am personally responsible for all aspects of jewelry manufacturing, business operations, shipping, and fulfillment. Items that are currently ready to ship, we will ship within 10 days of your purchase. I am committed to shipping your items as quickly and efficiently as possible. Tracking information will be sent to the email address provided once the package is shipped.

2. For specific shipping times, please refer to the item listing for details.

3. If you require the delivery of an item with an urgent deadline, please contact me at your earliest convenience. I am committed to fulfilling your request to the best of my ability.To ensure a smooth and efficient process, please provide your order number, the name of your order, or your email address, and the date on which you would like the item delivered.We appreciate your patience regarding the shipping time.

 

Do you have any jewelry available?

1. Our unique jewelry is highly sought after, and as such, we do not maintain a constant inventory. However, we are continually creating new pieces to meet the demands of our customers. Email subscribers will be the first to receive notifications regarding these restocks. 

 

Do you ship internationally?

1. We are pleased to offer shipping to Asia, Europe, and North America, though there may be minor fluctuations in price due to tariffs or logistical challenges. Thank you for your understanding.

 

I tried to buy a piece from your collection and it sold out as I was checking out!

1. Our products are made to order, and each crystal is natural. Each piece of cotton wool is unique, so rest assured that we will have the same product on the shelf each time.But we also have a corresponding sustainable sales of products, have strict standards, to ensure that each one to your hands are the standard of details.

 

Jewelry care

1. About Crystals：The surface should be wiped clean using a dry, clean cloth and water.

2. About s925 silver: it is important to note that wear and tear or physical conditions can sometimes result in a loss of luster in silver jewelry. To maintain its shine, gently wiping it with a soft, dry cloth is recommended.

 

What is your return policy?

1. If the issue is related to quality, we are prepared to offer cooperation or a refund. All refunds will be issued to the purchaser and returned to the original method of payment.

2. Please note: Returns must be accompanied by a sales receipt or packing slip and received unaltered, unworn and in sellable condition. Some exclusions may apply. Used merchandise will not be accepted for refund or exchange unless defective. 

 

About Crystals:

Raw Materials: Kio's crystals are made of pure natural crystals, so you can be confident in their safety for use.

Process: We have natural crystals in both the One-of-a-Kind and Square collections, with the One-of-a-Kind each having its own unique texture, while the Square collection has a clearer and brighter crystal. This ensures that every detail of the product is handled with the utmost precision and elegance, ensuring that it blends perfectly with the wearer's overall style.

About The Production Process:

About Crystals: Following the polishing process, the crystals undergo a demagnetization step that utilizes crystal gravel, moonlight, and pure water. This enhances their translucency when worn, ensuring optimal reflection of the color of your attire.

 

About Metals: The majority of our products are made of 925 silver, making them safe for wear by most individuals, with the exception of those with a known allergy to silver. You can be confident that it is free from harmful substances such as cadmium, nickel, and lead.

1. We strictly check each process to ensure that the product details and delivery match the picture.
2. If you want to customize products or make adjustments to existing products, we will actively cooperate!

• Avoid wearing it in the shower
• Avoid wearing it while sleeping
• Avoid wearing it while exercising
• Avoid contact with cosmetics
• Avoid impact abrasions
• Avoid rubbing alcohol on the connection ports